FREQUENTLY ASKED QUESTIONS

A collection of frequently asked questions on Whizz Watch along with detailed answers.

We love to hear your feedback – the good, the bad and the ugly. Our focus is on customer experience and we actively use your feedback to improve our service to you.

Visit our Contact Us section for information on how you can send us your feedback.

For detailed information on order delivery times, visit our Delivery Information page.

We’re sorry to see you go! Please email us your name and full address details and we’ll take care of it.

For information regarding our returns policy, visit our Returns Policy information page.

Of course you may; we do ask that you please call us as early as possible to discuss an order change or cancellation. Our customer experience team is here to help you with any questions you might have. Click here to visit our Contact Us page where you can find details on how to get in touch.

As our website is a mainland UK trading website, all orders are charged at the full UK VAT rate at the time the order is placed.

The quickest way to find out is by contacting your local boutique directly. 

Alternatively, you can also click here to visit our Contact Us page where you can find details on how to get in touch with our customer experience team who are here to help.

We may open on bank holidays. To confirm bank holiday opening hours, please call our customer experience team or get in touch with the boutique directly using our contact us page.

Our online customer experience team or your nearest boutique would be delighted to discuss this further with you.

Visit our Contact Us section for information on how you can get in touch with the team.