The terms and conditions for use of the Whizz Watch website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
DISCLAIMER
Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.
Online Shopping
We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.
Validation Checks
All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Whizzwatch.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Errors & Omissions
To provide the best possible diamond selection, our database is frequently updated. During the update process diamonds are added and removed, occasionally we may encounter data integrity issues resulting in inaccurate information as it relates to price and/or stone availability. We reserve the right to correct any inaccurate information that may occur and at our discretion will either cancel the order or provide you an option to select a diamond of equal or greater value.
Returns Policy
Whizz Watch will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:
If any items in your order prove to be faulty, please return the items to Whizz Watch with a copy of the delivery note, call the Whizz Watch customer experience team.
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
If you change your mind you may return any product to Whizz Watch, in same condition, within 15 days of receipt of your delivery:
- A refund can be requested within 15 days of delivery.
- An exchange can be requested on purchases made in our showrooms within 15 days of purchase.
- Certain exclusions apply see paragraph below. Please contact Whizz Watch customer experience team to obtain a returns number, include the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer’s specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the Whizz Watch customer experience team.
For further details on returning your purchase to a Whizz Watch store, please refer to the reverse of your delivery note. In all cases you must obtain a returns number by contacting the Whizz Watch customer experience team, this will ensure we can track all parts of the returns process.
Orders
Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
- Your order not passing our verification checks.
- When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.
Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.
We cannot accept orders from persons under the age of 18. Orders placed using a debit/credit card must be based within the United Kingdom. Unfortunately, we do not accept non-UK credit or debit cards.
All orders can be placed via our customer experience team. Unfortunately we are unable to accept PayPal payments over the telephone.
Cancellations
Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 7 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty. Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched, also not a service provided by us, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be same condition, unopened. Please contact our Customer Service Team should you wish to cancel your order.
We specially order watch boxes from our suppliers but in the event of a cancellation more than 12 hours following placing the order we reserve the right to charge 20% of the price. This administration charge will be deducted from your deposit. If you have any questions with regard to this at the time of your order please email or call us to discuss.
Lost Packages
Even though packages are sent via secure insured courier service on rare occasions we do experience losses whilst in transit. If this occurs please allow 10 days for the package to arrive from the date of despatch.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Whizz Watch.
Deliveries
For all orders, placed before midday we will attempt to deliver your order within 3 working days. Large items may take up to a further 60 working hours to deliver. Where it is not possible to meet these timescales, we will notify you and advise you of an anticipated delivery date.
Delivery Address
All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
A signature will be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.
Copyright Trade Marks & Site Content
Its Time For Watch Limited and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.
You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Whizz Watch press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.
Disclaimers
This site is provided on an “as is” basis without making any warranties or representations of any kind with respect to this site or its contents and Its Time For Watch Limited disclaims all such representations or warranties. In addition the Its Time For Watch Limited makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude the Its Time For Watch Limited liability for matters which may not be excluded under any applicable national law.
Neither the Its Time For Watch Limited nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. The Its Time For Watch Limited does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.
The Its Time For Watch Limited cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.